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Privacy Policy

Introduction

Kazt Logistics ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, and logistics services.

We comply with applicable data protection laws, including the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR) where applicable, and other relevant US federal and state privacy regulations. By using our services, you consent to the practices described in this policy.

Information We Collect

Information You Provide

  • Contact details — name, email address, phone number, company name, and job title when you submit enquiries or create an account
  • Shipment information — sender and recipient details, addresses, package contents, and delivery preferences
  • Payment data — billing address and payment method information processed through secure payment gateways
  • Communication records — messages, emails, and call logs when you interact with our customer support

Information Collected Automatically

  • Device and usage data — IP address, browser type, operating system, pages visited, and timestamps
  • Location data — approximate location derived from IP address or precise location when you grant permission
  • Cookies and similar technologies — see our Cookie Policy for details

How We Use Your Information

  • Service delivery — processing shipments, tracking packages, and managing deliveries
  • Customer support — responding to enquiries, resolving issues, and providing shipment updates
  • Account management — creating and maintaining your account, processing payments, and managing billing
  • Communication — sending service notifications, delivery alerts, and important policy updates
  • Improvement — analyzing usage patterns to enhance our services, website, and user experience
  • Security and fraud prevention — detecting and preventing fraudulent activity, unauthorized access, and security threats
  • Legal compliance — meeting obligations under customs, tax, transportation, and data protection laws

Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data based on one or more of the following legal bases:

  • Consent — when you explicitly agree to specific processing activities
  • Contractual necessity — to fulfill our obligations under shipping contracts and service agreements
  • Legal obligation — to comply with applicable laws and regulations
  • Legitimate interests — for business operations that do not override your privacy rights

Data Sharing

We do not sell your personal information. We may share data with:

  • Service partners — customs authorities, airlines, and local delivery providers necessary for shipment completion
  • Payment processors — secure payment gateways for transaction processing
  • Technology providers — cloud hosting, analytics, and customer support platforms
  • Legal authorities — when required by law, court order, or regulatory request

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Shipment records are typically retained for 7 years to comply with customs and tax regulations. Account data is retained for the duration of your account plus 30 days after deletion.

Your Rights

  • Access — request a copy of the personal data we hold about you
  • Correction — request correction of inaccurate or incomplete data
  • Deletion — request erasure of your personal data (subject to legal retention requirements)
  • Restriction — request that we limit processing of your data
  • Portability — receive your data in a structured, machine-readable format
  • Objection — object to processing based on legitimate interests
  • Withdrawal of consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at track@kaztlogistics.com.

International Data Transfers

As a global logistics provider, your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including our Binding Corporate Rules and standard contractual clauses approved by relevant regulatory authorities.

Security Measures

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, regular security audits, and employee training programs. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and, where appropriate, sending a notification to the email address associated with your account.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at track@kaztlogistics.com.

Last updated: 15 January 2026